Keeping your clients happy

September 15, 2007

The lifeline of your business is your clients. When they are happy, and they tell others about you, your writing busines will mushroom. In my experience, here are the top 3 ways to keep clients happy:

1. Do what you promise. Deliver your work on time, every time, and make sure it meets the standards you agreed upon.

2. Offer them additional services to make their life easier. If you offer article writing, suggest a report that they can give away to visitors to their website and build their list.

3. Respond promptly to all e-mails and other forms of contact, like private messages on forums. You can’t be connected all of the time, but its a good measure of courtesy to get back to clients within 24 hours.

(This post is part of my mini-blogathon to raise awareness for congenital heart defects. For more on this special event, visit http://www.ezinemarketingcenter.com/blog/)

Posted in Making Money, Motivation, Client Relations